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Refunds & Shipping

Last Updated: March 16, 2025

Shipping Policy

1. Shipping Availability

We currently only ship within Canada. Orders placed from outside Canada will not be processed. We do not offer international shipping at this time.

2. Order Processing

  • Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving payment.

  • You will receive a confirmation email with tracking information once your order has shipped.

  • We are not responsible for shipping delays caused by couriers, weather conditions, or other unforeseen circumstances.

3. Shipping Methods & Delivery Times

  • We use Canada Post, UPS, Purolator, or FedEx for shipping.

  • Standard delivery times range between 5-10 business days, depending on your location.

  • Expedited shipping options may be available at checkout for an additional fee.

4. Shipping Fees

  • Shipping rates are calculated at checkout based on your location and package weight.

  • Free shipping may be available for orders over a certain amount (subject to promotional terms).

5. Lost, Stolen, or Damaged Packages

  • Once your order has been shipped and tracking information is provided, we are not responsible for lost or stolen packages.

  • If your package arrives damaged, please contact the courier service directly to file a claim.

Refund & Return Policy

1. No Refunds or Returns

  • All sales are final. We do not accept returns, exchanges, or issue refunds for any products.

  • Please review your order carefully before completing your purchase.

2. Order Issues & Damaged Items

  • If you receive a defective or damaged product, contact us within 48 hours of delivery at [Your Business Email]. Please provide your order number and clear photos of the issue.

  • We will assess claims on a case-by-case basis and may offer replacements at our discretion.

3. Cancellations & Changes

  • Orders cannot be changed or canceled once they have been processed.

  • If you need to update your shipping address before the order has been shipped, contact us immediately at [Your Business Email]. We cannot guarantee address changes once an order is in transit.

Contact Information

If you have any questions about our Shipping & Refund Policy, please contact us at:

info@uforiabotanicals.com

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